Date: Saturday, July 18, 2026
*REGISTRATION CLOSES: Midnight, Friday, 07-17-2026 EST
Start Time: 10:00 am am EST
End Time: 12:00 pm pm EST
Speaker: Vickie A. Lynn PhD, MSW, MPH
Topic: Words Matter in HealthCare: Practical, Person-Centered Language that Builds Trust and Reduces Stigma
Cost: Free to all FSMA Members & Medical Assistant Students
$10 for AAMA Members outside of Florida
$20 for non-AAMA members
# of CEUs: 2.0 CG
Type of Meeting: Zoom Format Meeting
07-18-2026 FSMA Zoom Format CEU
Topics & Objectives:
This session focuses on how everyday clinical language can influence patient experience, trust, and follow-through with care. Participants will learn practical, person-centered terminology and communication strategies that reduce stigma, support respectful care, and improve patient engagement—especially when discussing sensitive or highly stigmatized health concerns.
Attendance Information:
Register in advance for this meeting by Midnight on Friday, 07-17-2026. After registering, you will receive a confirmation email containing information about the meeting.